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Seminars for Teamplayers in the field of Voice over IP:

Tasks of employees:

Project manager / project coordination between vendor / system supplier / end user, contact person in case of VoIP projects, customer support, 1st / 2nd level support.

Cooperation with many different experts like e.g. WLAN frequency planner, IP network technician, security administrator, cabling experts, telephony expert, video technician, provider employee, operating system specialists, protocol specialists, troubleshooters, network managers,…

Typical school education:

Apprenticeship or higher education in electrical engineering / electronics / communications technology / operating technology

Typical task specific education:

A few product trainings, certifications for specific solutions of one or more vendors. The rest of knowledge is gained by „learning by doing“, "training on the job“ and others.

Practical experience:

Installation of cable assemlies / ISDN PABXes / phones / provider access installation, software installation and server configuration, typical PC knowledge of MS Office or others (user level, but also maybe installation and simple troubleshooting), terms like LAN, WAN, Category 6 cable, router, switch, DSL, firewall are known, employees are interested in technology and new subjects.

This may lead to following knowledge requirements:

Interconnect "islands of knowledge", to deepen knowledge about networks, confirming practical knowledge, profund understanding of important terms to talk with end users / teamplayers more competent, to identify technological developments to help customers / teamplayers.

Solution:

We plan, organize and train your specific seminar program at your location:

Examples of seminar offerings:

"Basics in Data Communications" - 3 days
"Basics in Voice Communications Technology" - 3 days
"Basics in Mobile Communications Technology" - 3 days
"Voice over IP - Technology - Part I" - 2 days

Check our seminar topics to find the best seminars for your demand, contact us or send an email directly to me!
We are glad to develop your specific trainings program!

 Target Audience -
 Solution Oriented  

Generalists  

Specialists  

 Protocol-
 Specialists  

Teamplayers  

Specialists  

 Sales / Support  

Inquiry  

Last changes:
November 2011
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