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Seminar
"Voice over IP - Application, ROI, Risks, Project
Experience" (duration: 1 day)
The
seminar explains the decision maker the
chances and solutions for voice integration into IP-based networks ("Voice over IP", „Internet Telephony“)
from a fully independent view. It is mainly focused to potential
savings, possible risks and project experience.
WHY you should attend:
- because you want to integrate voice into your
data network
- because you need to know the applications and
chances of the voice over IP technology
- because you want to prevent possible problems
and risks as a result of the new technology
WHO should attend:
- Decision makers,
planners,
project managers, sales, sales support, consultants.
Your
previous KNOWLEDGE:
- IT and networking knowledge are an advantage.
CONTENT of the Seminar
Introduction
Traditional Voice / Data Integration – Advantages /
Disadvantages of the new Technologies – Problems / Open Questions
Application Scenarios
Voice over IP – Fax over IP – Video over IP – Required Components and
their Tasks
Return on Investment
Statements – Who is addressed? – To consider – Possible Savings (Management, WAN,
Interconnections, Service and Support, Value Added Service Numbers,
Extensions, Investments, Amount of Work, Security Infrastructure,
Improved internal and external Communication, CTI, Call Center, Training, Help Desk,
System Failure Times) – Additional Costs
Project Risks
Implementing Standards-based Solutions – Complexity of Solutions (Examples:
Infrastructure, Servers) – Communication and Migration
– Availability – Security Threats – SLAs – Infrastructure –
Service Number Concept – Operator Implementation – Software Interfaces
– Voice / Video / System Quality – Insufficient Performance – Different
Dependencies – Use of specific End Devices and Systems – Different other Risks
Project Experience
Report of new and previous voice over IP projects and experiences gained.
Summary
Example pages of seminar
documentation you find
here...
Additional
Seminars:
"Voice
over IP Technology - Part I"
"Unified Communications und Collaboration"
"Enterprise-VoIP-Systems - Market
Overview"
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