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This seminar covers different planning aspects relevant for Voice over IP solutions seen from an independent and critical view.

WHY you should attend:

• Because your need pros and cons for Voice over IP
• Because you want to know the savings to calculate your profitability
• Because you want to prevent problems and measure up project risks

Your PREVIOUS KNOWLEDGE:

• General knowledge of information and communications technologies and networking are an advantage but not condition.

CONTENT of the Seminar

Introduction
Networking Technology – Imagine … - Traditional Voice / Data Integration – Advantages of new Technologies – Problems / Questions

Typical Applications
Voice over IP – Fax over IP – Video over IP – Required Components and their Functions

Return on Investment
Statements – What to consider – Possible Savings (Management Cost, WAN Cost, Connection Charges, Service and Support Charge, Cost of Value Added Phone Services, Enhancement Costs, Investment Cost, Workload, Cost of Security Infrastructure, improved internal Communication, CTI, Call Center, Training, Help Desk, System Outage Times) – Considered Costs

Project Risks
Implementing of Standards – Complexity of Solutions (Example: Infrastructure, Servers) – Communication and Migration –Availability – Security Problems – SLAs –Infrastructure – Value Added Services Numbers – Implementation in Provider Networks – Software Interfaces – Voice / Video / System Quality – Unsatisfying Performance – Different Dependencies – Use of special end devices and Systems – Different other Problems

Outsourcing and Service Level Agreements
Why Outsourcing? – Why SLAs? – Expectations of Customers – Success Factors for Services – Monitoring – Impacts to Customers – Protocols – SLAs for Telefony Components – SLAs for Network Services

Planning Aspects
Work to be performed – Definition of Goals – Network Baselining – Strategy Definition – Quality of Service Requirements – Bandwidth Requirements - Planning and Calculating Bandwidth Consumption – Required Building Blocks – Required Functions – General Requirements – System Requirements – System Integrator Requirements – Realization

Conclusion

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Last changes:
May 2010
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